Refund policy

Chuk Chuk Villa Return & Refund Policy

At Chuk Chuk Villa, we are dedicated to ensuring a seamless shopping experience. Please review our return and refund policy below for complete details.

Contact Us

For any return or refund-related assistance, reach out to our customer care team at support@chukchukvilla.com or call +91-7300050661.

Our representatives are available Monday to Saturday, 9:30 AM – 6:30 PM.

Order Cancellation Policy

  • Cancellations are only allowed before the order is shipped from our warehouse.

  • A 10% cancellation fee will be charged along with any applicable payment gateway processing fees.

  • Once shipped, orders cannot be canceled, except in exceptional cases at Chuk Chuk Villa’s discretion, where the customer will bear two-way shipping charges.

  • Customized orders and discounted purchases (sales or discount codes) are not eligible for cancellation.

Return Policy

Returns are only accepted for defective products. If a replacement is unavailable, a refund will be processed.

Conditions for Returns:

  • Notify us of defective/damaged products within 24 hours of delivery with proof (images/videos).

  • Do not accept deliveries with tampered or damaged packaging (excluding normal wear and tear).

  • Products must be unused, returned in original packaging, and include all price tags, labels, and invoices.

  • Secure packaging is recommended to prevent transit damage.

  • Chuk Chuk Villa reserves the right to reject return requests at its discretion.

Return Initiation Process

To initiate a return, email us at support@chukchukvilla.com with item details.

  • We will arrange a pickup from your location. If reverse pickup is unavailable, you may be required to self-ship the item.

  • Customized items cannot be returned for change of mind. If a customized item arrives defective, email support@chukchukvilla.com with your order details and photos or videos so our team can review the issue.

Refund Policy

  • Refunds are processed within 10-15 business days upon receipt and inspection of the returned product.

  • Refunds will be credited to the original payment method used for the order.

  • If wallet credits were used, the refund will be issued back to the wallet.

  • Refund timelines may vary based on bank processing times. Customers should follow up with their banks post-refund initiation.

Exceptions for Returns

Returns will not be accepted under the following conditions:

  • Product damaged due to misuse or improper handling.

  • Failure to report defects within 24 hours of delivery.

  • Missing original packaging, tags, or accessories.

We appreciate your understanding and look forward to serving you with premium handcrafted furniture. For any further queries, feel free to contact us.