Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@chukchukvilla.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@chukchukvilla.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@chukchukvilla.com.

Chuk Chuk Villa Return & Refund Policy

At Chuk Chuk Villa, we are dedicated to ensuring a seamless shopping experience. Please review our return and refund policy below for complete details.

Contact Us

For any return or refund-related assistance, reach out to our customer care team at support@chukchukvilla.com or call +91-7300050661.

Our representatives are available Monday to Saturday, 9:30 AM – 6:30 PM.

Order Cancellation Policy

  • Cancellations are only allowed before the order is shipped from our warehouse.

  • A 10% cancellation fee will be charged along with any applicable payment gateway processing fees.

  • Once shipped, orders cannot be canceled, except in exceptional cases at Chuk Chuk Villa’s discretion, where the customer will bear two-way shipping charges.

  • Customized orders and discounted purchases (sales or discount codes) are not eligible for cancellation.

  • In rare cases where a product delay exceeds 180 days, no refund will be issued during this period.

Return Policy

Returns are only accepted for defective products. If a replacement is unavailable, a refund will be processed.

Conditions for Returns:

  • Notify us of defective/damaged products within 24 hours of delivery with proof (images/videos).

  • Do not accept deliveries with tampered or damaged packaging (excluding normal wear and tear).

  • Products must be unused, returned in original packaging, and include all price tags, labels, and invoices.

  • Secure packaging is recommended to prevent transit damage.

  • Chuk Chuk Villa reserves the right to reject return requests at its discretion.

Return Initiation Process

To initiate a return, email us at support@chukchukvilla.com with item details.

  • We will arrange a pickup from your location. If reverse pickup is unavailable, you may be required to self-ship the item.

  • Customized items cannot be returned.

Refund Policy

  • Refunds are processed within 10-15 business days upon receipt and inspection of the returned product.

  • Refunds will be credited to the original payment method used for the order.

  • If wallet credits were used, the refund will be issued back to the wallet.

  • Refund timelines may vary based on bank processing times. Customers should follow up with their banks post-refund initiation.

Exceptions for Returns

Returns will not be accepted under the following conditions:

  • Product damaged due to misuse or improper handling.

  • Failure to report defects within 24 hours of delivery.

  • Missing original packaging, tags, or accessories.

We appreciate your understanding and look forward to serving you with premium handcrafted furniture. For any further queries, feel free to contact us.